Refund Policy

Thank you for shopping with Chef Sahera. We hope that you are completely satisfied with your purchase. However, if you are not fully satisfied, we are here to help! Please read our Refund Policy carefully to understand your rights and options.

Refund Eligibility

Returns: We accept returns within chefsaherathreats.com days from the date of delivery. If this time has passed since your purchase, unfortunately, we cannot offer a refund or exchange.Condition of Items: To be eligible for a refund, the item must be unused, in the same condition as when you received it, and in its original packaging.Non-returnable Items: Certain items are non-returnable and non-refundable, including but not limited to:Gift cardsDownloadable software productsPerishable goods (e.g., food, flowers)Intimate or sanitary products

How to Request a Refund

Once we receive and inspect the returned item, we will notify you by email regarding the status of your refund. If your return is approved, we will initiate a refund to your original payment method.Please note:Processing Time: Refunds will be processed within chefsaherathreats.com business days after we receive the returned item. Depending on your payment provider, it may take several business days for the refund to appear in your account.Shipping Charges: Refunds will be issued for the price of the product only. Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., wrong or damaged item sent).Restocking Fee: In some cases, we may charge a restocking fee for returned items. This fee will be disclosed when you initiate your return request.

Refund Process

Processing Time: Refunds will be processed within chefsaherathreats business days after we receive the returned item. Depending on your payment provider, it may take several business days for the refund to appear on your account.

Shipping Charges: Refunds will be issued for the price of the product only. Shipping charges are non-refundable, unless the return is due to an error on our part (e.g., wrong or damaged item sent).

Restocking Fee: In some cases, we may charge a restocking fee for returned items. This fee will be disclosed when you initiate your return request.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at support@chefsaherathreats.com. We may request photos or other evidence of the damage. If the item is defective, we will either issue a full refund or send a replacement product, depending on your preference and availability.

Exchanges

We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or product, please follow our return process to receive a refund, then place a new order for the item you want.

Sale or Clearance Items

Items purchased on sale or clearance are not eligible for a refund unless the item is defective or damaged. Please check the product description and sale terms before making your purchase.

Cancellations

If you wish to cancel your order, please contact us as soon as possible at support@chefsaherathreats.com. If your order has not been processed or shipped, we will be happy to cancel it and issue a full refund. If the order has already been shipped, you will need to follow the standard return process.

International Orders

For international orders, the refund will be issued in the same currency as the original order, but please note that additional international fees (such as customs duties, taxes, or currency conversion fees) may apply and are the responsibility of the customer.