Shipping Policy

Thank you for shopping with chefsaherathreats.com! This Shipping Policy outlines the terms and conditions related to shipping your order. By placing an order on our website, you agree to the following terms:

Order Processing Time

Processing Time: Orders are typically processed within 1–3 business days of receiving your order. Processing includes order verification, inventory checks, packaging, and shipping. Orders placed on weekends or holidays will be processed on the next business day.Order Confirmation: Once your order is placed, you will receive an email confirmation. After your order is processed and ready for shipping, you will receive another email with tracking information.

Shipping Methods and Delivery Time

We offer a variety of shipping options to meet your needs. Delivery times listed below are estimates and may vary depending on your location, selected shipping method, and external factors:

Standard Shipping: 3–7 business days
Expedited Shipping: 2–4 business days
Express Shipping: 1–2 business days
International Shipping: 1–3 weeks, depending on the destination

Please note: Delivery times are calculated from the time your order is processed and shipped—not from the time of order placement.

Shipping Costs

Domestic Orders: Shipping costs are calculated based on the shipping method and destination. The exact cost will be displayed at checkout before completing your order.

International Orders: Shipping costs are calculated at checkout. Please note that international customers are responsible for any customs duties, taxes, or fees that may apply upon delivery. These vary by country and are not included in the shipping cost.

Shipping Restrictions

Domestic Shipping: We currently ship to all U.S. addresses. If we are unable to ship to your location, we will notify you as soon as possible.

International Shipping: We ship to select countries. Please refer to the checkout page for available destinations. If your country is not listed, contact us for more information.

Tracking Your Order

Once your order has shipped, you will receive an email with tracking information. You can use the tracking number provided to monitor the progress of your shipment via the carrier’s website. If you did not receive tracking information or are having trouble tracking your order, please contact our customer service team at support@chefsaherathreats.com

Lost or Damaged Items

Lost Packages: If your package has not been delivered within the estimated delivery window, please contact us at support@chefsaherathreats.com. We will assist in tracking your package and working with the carrier to resolve any delivery issues.Damaged Items: If you receive a damaged item, please notify us within chefsaherathreats.com days of receiving your order. We may request photos of the damaged product to help us process your claim and provide a solution, such as a replacement or refund.

Address Accuracy

Address Corrections: Please ensure that the shipping address you provide is accurate and complete. We are not responsible for any delays, lost packages, or additional shipping fees caused by incorrect or incomplete address information.
Shipping Address Changes: Once your order is processed and shipped, we cannot change the shipping address. If you need to make changes, please contact us immediately, and we will do our best to assist you.

Shipping Delays

While we strive to ensure timely deliveries, please note that shipping times may be affected by unforeseen circumstances such as weather, holidays, or delays by third-party carriers. In such cases, we will do our best to keep you updated and provide assistance. If your shipment is delayed, please check the tracking information or reach out to our customer service team for assistance.

International Orders and Customs

Customs Fees & Duties: For international orders, please be aware that customs fees, import duties, or taxes may apply when your package arrives in your country. These fees are the responsibility of the customer and are not included in the shipping charges at checkout.

Customs Delays: Occasionally, international shipments may be delayed due to customs processing. Unfortunately, we have no control over this, but we will assist in tracking your order and resolving any issues with the carrier.

Returns and Exchanges

Our return and exchange policy applies to orders that have been delivered. Please visit our [Return & Exchange Policy] page for more information on how to initiate a return or exchange.